Refund & Return Policy – Zencha Organics

At Zencha Organics, customer satisfaction is our top priority. We strive to deliver the highest quality organic products. If you are not completely satisfied with your purchase, our Refund and Return Policy ensures a smooth resolution.

Eligibility for Refunds and Returns

Please contact our customer service team within 7 days of delivery if you experience any issues.

We accept returns or offer refunds for damaged, defective, or incorrect products when reported promptly.

Returned items must be in their original condition and packaging to qualify for a refund or replacement.

Perishable Goods
We handle perishable goods such as fresh organic produce on a case-by-case basis to maintain product quality and safety standards.

How to Request a Refund or Return

Email or call our Customer Service team with your order details and issue.

Provide clear photos of the product and packaging (if applicable).

Follow our instructions for returning the product, if required.

Refund Processing
Once your return is received and inspected, we’ll notify you of the status of your refund or replacement. Refunds are typically processed within 5–7 business days depending on your payment method.

Contact Us
For any questions about our Refund Policy or to initiate a return, please reach out to our Customer Service team at [your contact email/phone].